We appreciate that you've chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies.
We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation request. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive the services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illness do occur at inopportune times. If you have a fever, a know infection, or have experienced vomiting or diarrhea within 24 hours prior to the appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to weather and we ask you to do the same. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges.
Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow us to fill out any required paperwork as well as answer any intake questions your therapist may have. we understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call and inform us if this occurs so we can do our best to accommodate you. Full-service fees will be charged even when the session is shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely NO SEXUAL component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged a full-service fee regardless of the length of your session. Treat your therapist with respect and dignity and you will be treated that same in return.
By here, and filling out this form, you agree to abide by these policies.